PNG

Ans. To register for a new connection request, customers may use following options:

• Register Online on our website www.meghagas.com or download our App
• Call our 24 Hrs. Toll Free No. 040 46565555 / 040 69085555
• Visit any MCGDPL Walk-in Centre near you.
• Doorstep facility through MCGDPL authorised personnel.
  Note:Providing PNG Connection is subject to company's rollout plan in the authorized GAs and network availability at respective location.

Ans. A new connection shall be provided in below steps majorly.

1. Application or Registration for new connection with base minimum payment
2. CRN number generation.
3. Site Inspection and feasibility check.
4. GI pipe, regulator and meter installation.
5. Once the meter is installed, thereafter gas stove is connected to main pipeline through a valve and gas regulator
6. A new gas stove or existing one running on LGP many require nozzle conversion for usage of PNG.

Ans. An application for new connection may be rejected due to reasons including but not limited to following:

1. Documents not complete or incorrect ownership proof
2. Wrong / incorrect information regarding address and contact details.
3. The locality does not have pipeline as of now.
4. Dues on premises not paid /cleared off by previous user.
5. Technical reasons for connections not feasible.
6. Initial payments for application not cleared.

Ans. Yes, you can have a connection even if you live in a rented house. If tenant wants to apply for new PNG connection on in his/her name, then tenant has to get the No Objection Certificate of registration form signed by the lawful owner of the premise or provide a valid rent agreement. In case of valid rent agreement with the lawful owner of the premise there is no requirement of NOC.

Ans. Yes, you can have 2 connections in the same house.

Ans. Enclosed documents are required along with MCGDPL Application form.

1. Copy of Ownership Proof such as Electricity Bills/House Tax Receipt/Sales Deed/Allotment letter
2. Id Proof such as Aadhar Card/ Voter Id card/Driving License/Passport
3. In case of tenant NOC required or Rent agreement along with address proof (above mentioned)

Ans. MCGDPL offers different schemes area wise from time to time which can be referred in PNG section at www.meghagas.com

Ans. The meter installed at your premises has meter number written on it. The same should match with meter number mentioned on your bill.

Ans. It happens once in every 2 months i.e. Bi-monthly by MCGDPL authorized representative. We have Bi-monthly Billing Cycle i.e. once in every two months.

Ans. If the meter reading could not be collected as the premises was locked or for any other reason. In such case, you may perform Self Billing through MeghaGas App (available on Google Play store or Apple i-store) or can share the meter reading on the WhatsApp No. mentioned on the Note.

Ans. Yes. We offer a facility known as “Self-Billing” through our MeghaGas App available on Android Play store or iOS Appstore. You need to submit meter reading and upload meter picture to initiate billing all by yourself.

Ans. The meter digit is in 2 parts black and red. The Black part denotes the whole number and Red part denotes the decimal number.

Ans. Please call our 24x7 Customer Care and share the meter reading details and raise a complaint. Same shall be resolved in no time.

Ans. Our billing is based on the photo-based meter reading, taken by the authorized MCGDPL representative once in two months for the domestic consumers. Alternatively, you can help us with Self billing too, by uploading meter reading through our MeghaGas Consumer App.

Ans. Gas consumption is measured in SCM (Standard Cubic Meter)

Ans. Total bill payable mainly comprises of Consumption Charges (units consumed X applicable rates), Taxes+ Arrears (if any) + LPC (if any) + Adjustment (if any), EMI and Fixed Rental. Refer sample Bill copy for more details and clarity.

Ans. You can choose to get either E bill or the hard copy as per your preference. Having a thrust on Environmental concerns, we request customers to choose E Bills, wherein you would receive your gas bill on registered mail id. Alternatively, you can view and pay the bill through MeghaGas app/website at your fingertips. Please ensure your contact number and Email id is updated for seamless bill delivery.

Ans. It is paper less bill. You can now receive the invoice on your E-mail Id by registering for E-Bill. By doing this. you can reduce the paper wastage and help us to save the environment.

Ans. Estimated bill is raised when, due to some reasons, the actual reading is not available. This provisional bill will be based on the average consumption in past months where in reading was taken. However, the current amount of provisional bill if found excess is adjusted automatically in next actual reading based bill.

Ans. Yes, it can be paid and adjustments shall be provided on providing actual meter reading.

Ans. LPC means Late Payment Charge applicable due to non-payment of bill within the due date. Its levied at 2 % of the outstanding amount.

Ans. Yes, it is always advisable to place a request at MCGDPL customer Care for Temporary disconnection, when you are away for few months. This is also important from safety perspective. After temporary disconnection your bill as on date will be generated.For a TD request Call at our 24X7 Toll Free 040 46565555 / 040 69085555 No bill would be generated until restoration.

Ans. To view any type of billing information, we provide below choices.

1. Customer can simply log on to www.meghagas.com and enter required details and fetch the bill.
2. Alternatively please call our call centre and request for a duplicate bill.

Ans. In case consumption in a bi- monthly billing cycle is less than 4 scm, consumer is liable to pay minimum charges equivalent to 4 scm value in 60 days.

Ans. Please register a complaint either at call centre /through MeghaGas consumer app or online with clear details of current meter reading. We will investigate and correct if any discrepancy is found.

Ans. The connection is liable for disconnection if the dues are not cleared within the bill due date. Connection shall be restored post payment of outstanding amount along other applicable charges as per the tariff card.

Ans. Please click on the link to see the current prices of PNG in your area

Ans. Yes. Depending on market situation PNG prices are subject to change State-wise. Same is updated on our website as and when the price is changed.

Ans. If there is a price change then price revision intimations are given via SMS/Email/Website for all customers

Ans. After a price change, you will be billed on pro-rata basis. Your invoice will show both the old and new prices for your reference.

Ans. We have multiple easy payment options:

• ayment through Debit/Credit Cards
• Net Banking
• UPI/Bharat QR codes/PayTm/GooglePay/PhonePe on MCGDPL Website or Mobile App.

• POS payment facility at MCGDPL Walk-in Centres.
• Prepaid Smart Card at CNG stations
• Cash payments at branches of IDBI Bank
• NACH/EBPP
• Cheque/DD at designated drop boxes.

Ans. You can drop your cheque at any of the conveniently located conventional drop boxes and follow instructions given on the bill while issuing the Cheque for payment. You can also visit your nearest MCGDPL centre for depositing cheque. Cheque/DD is to be drawn in favour of “Megha City Gas Distribution Private Limited”
To know more about the location of nearest drop box or MCGDPL Centre, Call our 24 Hrs Toll Free No. 040 46565555 / 040 69085555

Ans. Cash Payments can be made at MCGDPL offices ONLY. For more information please Call our 24 Hrs. Toll Free No. 040 46565555 / 040 69085555

Ans. A customer can register his/her complaints through the following options:

• Megha Gas Mobile App
• Complaint through website www.meghagas.com
• Call at our 24X7 Toll free number 040 46565555 / 040 69085555

Ans. Online payment shall be reflected in your account within 48 hrs hours of payment.

Ans. The cheque realisation require 8-10 days. Please register a complaint at our customer care number with payment details i.e. date, cheque number, bank details etc.

Ans. Payment transaction details has been provided by the service provider. It takes 2-3 business days for payment to be reflected in our system. You can check after 2-3 days, if your payment is still pending then you can register a complaint at our call center Toll free number 040 46565555 / 040 69085555.